Can't login with teacher's account

Krystian Kolanowski

• September 08, 2026 08:56
• Report a Concern

After entering my teacher's email the logining just stops on such a white screen and nothing happens. I do it on my private device. Tried reinstalling but it didn't help at all. I have minecraft education v26.32

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  Kaleb Support Agent

  • September 08, 2026 23:02

  

  To help us look into this issue a bit further, can you confirm and try the following? You may need to involve your IT Administration team, as it's possible this is a Single Sign On issue. 

  
  1. Is your teacher able to sign in on different networks (like a home network) or on different devices? Understanding the network context will help us rule out any network-related issues.
  2. Are you using any proxy or VPN connections (i.e. Web Filtering)? If so, please verify that all necessary allow listing is correctly configured. You can find allow listing and network requirements in our IT Admin Guide here:
      https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide
  3. Can you verify that their device is fully up to date? You can confirm this under Windows Settings > Windows Update. 
  4. Are other accounts able to sign in on this device? 

   

  Let us know if you have any additional questions, or concerns.
  Thank you!

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