Request for Exception Cancellation and Refund – Minecraft Education Annual Subscription
Hello,
I purchased a Minecraft Education subscription on June 26, 2026.
I misunderstood the subscription model and believed I was purchasing a monthly subscription that I could cancel at any time.
I later realized that it is an annual commitment with monthly billing.
I no longer need the service and have barely used it since purchasing it.
I understand the standard policy, but I would like to respectfully request an exception to cancel the annual commitment and stop future monthly charges.
If a full refund is not possible, I would greatly appreciate any available partial or prorated refund according to your policy.
Thank you very much for reviewing my request.
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Hey MIN HYEONG LEE,
We saw you submitted a ticket about this earlier today, and a support ticket was created. We'd be happy to help you over there to ensure all confidential information we need to assist in cancellation is kept private.
Let us know if you have any additional questions, or concerns!
Thank you!0 -
Hi Kaleb, I too have a Minecraft Education subscription that I only discovered recently, and it has been quietly charging my card for 3 years. I do not know the account credentials. I do not have access to this account anymore. I tried all ways to contact Microsoft and it is impossible to get anyone on the phone. My next resort is to tell my credit card company to report a fraudulent charge. I do not know how above individual filed a support ticket. Please advise.
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Hey Shinko Cheng
I've removed the personal identifying information from your post, and I'll get a ticket created on your behalf. Please keep an eye on your email for a response shortly.0
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