End users cannot connect

Terry Yuan

• March 22, 2022 00:18
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From the day before yesterday in our school, students could not log in. After entering the account number and password, the situation in the picture appeared. Is there any solution?Of course our network is working

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  Dani Noble

  • March 22, 2022 01:23
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  Did you try restarting the computer? 

  Might also be worth checking to see if the devices are up to date with Windows updates. 

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  Terry Yuan

  • March 22, 2022 01:59
  • Edited
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  I tried it on my laptop with WIN10 and WIN11 system, the system was updated. These laptops can connect normally until March 18.

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  Pucheng Mao

  • March 22, 2022 03:13
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  hi, Terry Yuan :

  I guess you are in mainland China. 

  If you are there, I think a vpn router can slove this problem.

  Since March, it has been more difficult to log in. I am forced to use a vpn network for my course...

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  Terry Yuan

  • March 22, 2022 03:26
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  Hi Pucheng Mao,

  You're right, but i need to have the IP range of the authentication login server so I can add them to the VPN.

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