Trouble Assigning a New User.

Anthony (Mr Tony) Bryant

• January 31, 2022 19:04
• Report a Concern

I've been using Minecraft EE for several years.

Adding a new student today.

1.) I created an Email address for him at my domain.

2.) I invited him through the Ed Store.

3.) He received the Email with the join link.

4.) When he tried to join, he got this:

Contact your IT admin to sign up

There's no existing account for this email address. Ask your IT administrator to create an account for you. And then come back to try this product and finish signing up.

What have I missed?

TIA!

1

• 

  Bryan Sanders (archived)

  • January 31, 2022 19:08
  • Report a Concern

  The email address alone is not enough. You must assign a license to that user in the portal.

  1
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  Anthony (Mr Tony) Bryant

  • January 31, 2022 19:50
  • Report a Concern

  But that's what I did isn't it?

  I'm in the portal... I click 'Assign to users'... but I must 'invite' the user first. So I do the search and find my user, send the invite... click the invite link and get the message!

  0
• 

  Anthony (Mr Tony) Bryant

  • January 31, 2022 19:51
  • Report a Concern

  Assigning to people

   

   

  Invitations have been sent.

  Close

  -1
• 

  Anthony (Mr Tony) Bryant

  • January 31, 2022 19:52
  • Report a Concern

  I receive the Email with the invite link... but I get the message 

  Contact your IT admin to sign up

  There's no existing account for this email address. Ask your IT administrator to create an account for you. And then come back to try this product and finish signing up.

  0
• 

  Penny Support

  • January 31, 2022 21:50

  

  Hi Anthony -  I've opened a ticket with our support desk for you so we can investigate.  Watch your inbox for an email!

  0

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