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All my worlds are missing

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17 comments

  • Elijah Pritchett

    (Forgot to greet) Hello Aaron Dyer! Did you forget to back up the worlds? Backing them up is necessary to get them back after doing what you did. Make sure you back them up next time. And no, no way to get them back without backing up. 

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  • Aaron Dyer

    Elijah Pritchett

    There wasn't even an option to back them up 😐😐

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  • Elijah Pritchett

    Aaron Dyer. Actually What I meant is by exporting the worlds and import them back in.

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  • Dominick Support
    Bug Zapper Support

    When you move from one device to another or doing an uninstall you will need to export the worlds to a different location to back them up. This can be done by opening Minecraft Education and then going to view my worlds. In that screen you can click manage and export. Please refer to this link: Importing and Exporting Your Worlds.

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  • JOURNIE JOHNSON

    I can’t log into my account I NEED HELP PLLSSSS😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😢😢😭😢😢🥺😭😩😩

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  • Dominick Support
    Bug Zapper Support

    Journie, can you include some screenshots of your issue so I can try to assist? 

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  • JOURNIE JOHNSON

    Ok

     

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  • JOURNIE JOHNSON

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  • Dominick Support
    Bug Zapper Support

    That looks like you're trying to access from your phone. Can you try this process on a computer to see if that helps? 

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  • JOURNIE JOHNSON

    I am on my school iPad 

     

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  • Dominick Support
    Bug Zapper Support

    I see, is this from home or at school? You may need someone to unlock your account if to many attempts were made. Is there someone from school you can contact to see if they can help you recover your account information? 

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  • JOURNIE JOHNSON

    At school 

     

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  • JOURNIE JOHNSON

    I know my username in Minecraft but not my password because the girl at my school said that all my stuff is in my Drives 

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  • JOURNIE JOHNSON

    I look at my Drive but I don’t see it in my Drive 😔so I don’t know how to get into my account 

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  • Dominick Support
    Bug Zapper Support

    The school may be able to reset your password for you if their management tool allows it. I know at the school I worked at the IT department had that capability and could reset passwords. Let me know your findings. 

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  • Dominick Support
    Bug Zapper Support

    I'm sorry Journie but you will have to work with your school to get that access back. We don't have access to user accounts in organizations so I can't reset your password or anything like that. 

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  • JOURNIE JOHNSON

    :( ok I will see if I can get help but ty for helping me out with my account 

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