Unable to log in.

Malakye Schwenker Travis

• October 08, 2021 12:20
• Report a Concern

I need some help.

 

I am unable to log in whatsoever. When I go to log in it freezes then says "We can't connect to the service. Please check your internet connection." School wifi sucks but I tried using my mobile hotspot and got the same error. Anyone knows what is going on?

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  Dan Noble

  • October 08, 2021 12:47
  • Report a Concern

  This issue is usually caused on Windows 10 laptops when there are two installs of Minecraft Education Edition installed.

  Go to Start>Settings>Apps.

  Look for Minecraft Education Edition; there should be two listed. Click on and uninstall the oldest one.

  This should resolve your problem. If you don't have access to these settings, you'll need to reach out to your school's IT people. Let us know how you make out!

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  Nichole Jasper

  • February 04, 2024 10:01
  • Report a Concern

  I have two students so far not being able to log in - it's saying to check your school log in or use a trial. I have typed them in myself a couple of times. Using windows 10, desktop machine.

   

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