I keep getting and Error 1001 screen when I try signing in

Samuel Vivar

• September 25, 2025 01:36
• Report a Concern

Device type is HP Envy x360 2-in-1 Laptop 14-fa0xxx, My OS version is 24H2, my version is 1.21.92, and I am using a home wifi network. 

Please tell me if you need any more information to solve this problem . 

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• 

  Kaleb Support

  • September 26, 2025 21:59

  

  Hey Samuel, 
  Error 1001 is a bit of a generic code. However here's a few things to try: 

  1. Try signing in under another Windows User. 
     1. If one doesn't exist you can follow these steps to create a new one: 
        1. Open the Start Menu and go to Settings.
        2. Select Accounts, then Family & other users.
        3. Click on “Add account” under the “Other users” section.
        4. Follow the on-screen instructions to add a new user.
        5. You can select "I don't have this users information" to create a local account
     2. After you create this user, switch to their sign in, and try to sign into the app under that user. 
  2. Try a clean reinstall of the app Clean Reinstall Minecraft Education on PC 
  3. If you have any AV programs installed, try temporarily disabling them. Additionally, ensure that nothing is blocking the URLs Used by Minecraft Education including firewalls, parental controls, or other types of proxies or filters. Some home routers do have their own built in firewalls that can block our services. While rare, its a good thing to check for.

   

  Let us know if you have any additional questions, or concerns!
  Thank you!

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