1.21.91 to 1.21.92 Installation and Login issues
I have some students in my Minecraft homeschool group. After updating to 1.21.92 from 1.21.91, I've been some students have been having issues.
Most common issue is a sign-in loop.
After signing in, it just returns to this page.
Tried the following:
1. reinstalling
2. Restarting computer and game
Other issue:
During installation they get an error about "updater.exe"
1. tried reinstalling
2. open as administrator
3. restarting computer
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Hey there,
Thanks for reaching out. I'm Kaleb with the Minecraft Education Support Team, I'm happy to assist you today!To assist you further, I have a few questions:
1. Is this happening on a home network or a school network? Additionally, have you encountered the same issue on different networks? Understanding the network context will help us rule out any network-related issues.
2. Are you using any proxy or VPN connections (i.e. Web Filtering)? If so, please verify that all necessary allow listing is correctly configured. You can find allow listing and network requirements in our IT Admin Guide here:
https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide
3. Are you currently using the latest version of Minecraft Education? Sometimes, updating to the latest version can resolve issues.
(Please do not include any PII, such as usernames, emails, or student names in your reply as this is a public forum).
Let us know if you have any additional questions, or concerns!
Thank you!0
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