Connection issue

BingzhenRoy Liu

• April 19, 2021 18:45
• Report a Concern

"We can't connect to the service you need. Please check your Internet connection and try again." But my Internet is normal and my account is normal.

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  Penny Support Agent

  • April 20, 2021 00:27

  

  Hi BingzhenRoy Liu-

  We normally see this error when the user has more than one version of Minecraft: Education Edition installed on a PC. This article describes the issue and how to solve it:

  https://educommunity.minecraft.net/hc/en-us/articles/360047118832-Transitioning-to-the-desktop-application-for-Minecraft-Education-Edition

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