When I sign in the game crashes
Hello,
I have a few students here that are experiencing issues when signing into the game. When they put their credentials in and then click on sign in the game freezes and then crashes saying "Microsoft Education Edition keeps stopping". Help what could be causing this?
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Hello Twintel Solutions,
Thanks for posting!
- Are the students using school-issued devices?
- Do the students get this crash on a different internet connection?
- What platform are they using?
- Is the issue still happening? Does it happen 100% of the time?
Please create a ticket and let me know:
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I'm a student, and I am having this problem as well. I can't click sign in or the game crashes. This happens one hundred percent of the time on all internet connection and on my school device. I don't know what to do please help.
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Perhaps the students are using an obsolete version of Minecraft Education, make sure they are up to date! I'd also like to know what platform they are using.
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