Student Not Able to Login

Mrs. Sanzone Sanzone

• April 07, 2021 16:51
• Report a Concern

Hello, my student tried logging back into her Minecraft Education App but says her trial period ended which it shouldn't because by using her nycstudents.net email it should allow her access since the DOE has a license for Minecraft Education Edition. What should I do?

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  Penny Support Agent

  • April 08, 2021 00:47

  

  Hello Mrs. Sanzone Sanzone-

  I'm going to open a ticket so that we can investigate.  Could you respond to the email you receive with the student email address?

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