Unable to download art & design homework in Minecraft

Manuel Hinojosa

• November 25, 2020 15:47
• Report a Concern

Several students are getting an error that indicates the CDN is unavailable.

The error message is:

"Something went wrong"

"We're unable to connect to the Library. This can happen if your computer is offline or if access to the Library catalog is blocked".

 

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• 

  Kyle M

  • November 25, 2020 18:42
  • Report a Concern

  Hello Manuel Hinojosa,

  Thanks for posting. It sounds like your network might be blocking one of the URLs required to access content from the library. This article has a complete list of the required URLs: https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide- 

  Please submit a ticket if you have any further questions. Thanks!

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