Skip to main content
  1. Minecraft Education
  2. Community
  3. I have a technical problem

Comments

20 comments

Date Votes
  • Roberto Carrillo

    I am also unable to create a code. the code images spin and spin, then eventually i  get the error message " there was an error generating your join code"

    1
  • Dan Noble

    Try closing the program, and then signing back into it again. 

    1
  • Bandak Khor

    There’s multiple errors, it told me I had a problem contacting The join code service fsr 

    0
  • Bandak Khor

    I’ll try

    1
  • Andrew L

    Hi there Bandak Khor. Let us know if those steps helped out. If you need further assistance please open up a ticket with us.

    0
  • Nigel Rank

    Hi there, for some other reason I cannot host any Minecraft Worlds with my students, Yesterday all was good, all of a sudden the join code disappear after about 20/30 seconds. can someone please advise 

    1
  • Olle Carlsson

    Having the same issue as Nigel at the moment. Yesterday everything worked just fine but now I nor the students can generate join codes for some reason. Running the latest versions on all PCs and ports etc are opened. 

    1
  • Bahaderjon Ahunov

    Same here.. getting error on generation of join code

    0
  • Tom Wormfield Markeng

    i also have the same issue. 

    Same domain, same version, same everything as wendesday, when everything worked.

    0
  • James Silk

    Same here, trying to teach now, but Neither myself nor other teacher can host!

    0
  • Dan Noble

    I've run into this issue a couple of times. 

    I would recommend you restart your computer and load the application again. 

    0
  • James Silk

    Tried multiple times, both teachers and both students (Even got them trying to host). Appears we cant access the server.

    0
  • Rudi Gjaltema

    Same problem here. I restarted the computer but that didn't help.

    0
  • Merry Hofmeister
    Beacon of Knowledge Super Star Moderator

    Have all of the recommended pages been whitelisted on your network? We have run into this with locations that did not complete the whitelisting. 

    Also, make sure your app is fully updated on all devices.

    0
  • Luc Levesque

    Merry Hofmeister do you have a link to that documentation.  We cannot generate codes today. I also suspect our web filter and DNS filer.

    0
  • Dan Noble

    Hi Luc, 

    A complete list of the URLs you'll need to whitelist are here. 

    Additionally, you may need to check out this guide on port forwarding, here. I can provide more detail on this last item if you need it. 

     

    0
  • Luc Levesque

    Dan Noble  Port forwarding is not possible as we are a school board.  Thanks for the info. 

    0
  • Dan Noble

    Hi Luc Levesque, 

    Yes, my board isn't keen on opening up the port forwards either. 

    I've been hosting and offering to host a number of sessions from home. 

    0
  • Carter McAllister

    I need help

    0
  • Ernie Support
    Support

    What seems to be the issue, Carter?

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post