Some accounts getting Trial Expired Mesage

Student Empow

• November 16, 2020 20:22
• Report a Concern

Hello,

We have dozens of licenses for education edition and sometimes one special email:pass will say trial expired consistently. I've tried to resolve it on my own but can't. Please advise. 

Sincerely,

Gil Gunn

Empow Studios

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  Andrew L

  • November 17, 2020 00:28
  • Report a Concern

  Hi there Student Empow. In this case, the Office365 Education account needs to have a Minecraft: Education Edition license assigned to it directly. If you're still having trouble here, please feel free to open a ticket with us and we'll be happy to help out further!

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