Student Licenses

Kurt Dager

• November 12, 2020 16:52
• Edited
• Report a Concern

Out district IT has purchased licenses for all of our students with our Office 365 accounts.  I still have several students that log-in and it says their free trial has ended.  We have licenses for all the students.  Any ideas?

 

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• 

  Kyle M

  • November 12, 2020 18:21
  • Report a Concern

  Hello Kurt Dager,

  This error would confirm that they do in fact not have a license assigned to their account. Can you have your IT admin double check? If the issue persists please contact support directly and we can get it figured out. Thanks!

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  Kurt Dager

  • November 12, 2020 18:45
  • Report a Concern

  How do I contact support directly?  This is an issue for 20+ students in our grade level of 200

   

  Also, I have several students that are remote.  They are unable to log in via their school Microsoft account.  I am able to log into their account at school.  They get a message that they must use their school account.  Thoughts?

   

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