Updating to Latest Version of the Game

Charlotte Kuhn

• November 03, 2020 13:10
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How do I get my software updated to the latest version of the game?  None of the support articles are relevant to Education edition on a Chromebook, or the buttons they are saying to click don't exist.  We have tried uninstalling and reintsalling it from Google Play that didn't work. We have tried looking for an update button inside Google Play  We have tried looking for an update button inside the app itself.  No one in the Facebook group knows how to update the game.  The developers of this game understand that they would probably have tens times as many players if they could coherently communicate the steps to actually play right?  It's an absolutely terrible support system and logical process of getting, playing, updating, and connecting the game to others.  

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  Kyle M

  • November 03, 2020 15:16
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  Hi Charlotte Kuhn

  Thanks so much for posting. It's always been our intention to empower students and educators through the power of play, and if you feel like we are coming up short, I sincerely apologize. Hopefully we can do better for you in the future.

  Updates on Chromebooks are managed through the playstore. Here  is some guidance directly from Google: https://support.google.com/googleplay/work/answer/9350374?hl=en

  Please do not hesitate to reach out directly if you have any further questions. Thanks!

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  Charlotte Kuhn

  • November 03, 2020 19:17
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  The updates aren't happening.  We tried uninstalling it and reinstalling it multiple times on multiple computers.  When it reinstalls it does so with the version of the software it had before, which is .32 on one computer and .41 on the other.  They need to be the same to connect.  Please help. The updates are not showing up on the PlayStore.  

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  Charlotte Kuhn

  • November 03, 2020 19:23
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  How do we reach out directly?  As you say is an option?  Just got off a 45 minute Google Meet with a super smart Minecraft player. He couldn't figure it out either.  Why doesn't the software just update???? Or even better let people connect even if they are on different versions?????

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  Kyle M

  • November 04, 2020 18:08
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  Hi Charlotte Kuhn,

  Thanks for getting back to us. With one user being on .41 and one on .32 this sounds like one user is on our Beta. Please reference this information from Google on how to opt in to Betas: https://support.google.com/googleplay/answer/7003180?hl=en

  If your issues persist you can contact us directly here:

  https://aka.ms/MEE_New_Request

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