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I can't log in

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17 comments

  • Dan Noble

    Have you recently installed a new version of Minecraft Education Edition? 

    I've seen this a lot when there is a new and an older version on the same system. Are you using a Windows computer? 

    1
  • Nathan Lam

    Have you logged in successfully before?

    If you've just installed it Minecraft Edu, it could be a problem with the installation. In this case, try to re-install or repair the installation.

    If you've logged in before, are you aware of changes recently? Some changes that could cause issues:

    • Using a different wifi network
    • Changes in security policies of your wifi network
    • Windows updates
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  • Tiger Cheng

    I loged in before but now I can't

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  • Tiger Cheng

    I am using a mac 

    0
  • Dan Noble

    As Nathan suggested, I'd try removing and reinstalling the application. 

    0
  • Tiger Cheng

    I tried that but it still doesn't work.

    0
  • Dan Noble

    In my experience, Macs can sometimes be difficult in getting rid of previous installs. 

    When you removed the old installation, did you drag it into the trash, and then empty the trash before reinstalling? 

    What version of MacOS are you running? If you're version is outside of the Mac support cycle, you may have difficulty running current versions of applications. 

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  • Tiger Cheng

    I am on macOS Catalina version 10.15.7

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  • Dan Noble

    Can you sign into other Office365 applications with your school account? 

    Here's a link to basic troubleshooting that will have more things you can try: https://educommunity.minecraft.net/hc/en-us/articles/360047118892

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  • Tiger Cheng

    What is Office365?

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  • Amy Morgan

    My students and I are having the same problem.  We are 100% remote right now.  Sometimes I can connect.  Sometimes I get an the same error mentioned above.  So frustrating.  It feels like something happening on Microsoft's side since the error seems to occur randomly.  

     

    Any Microsoft staff watching these threads than can shed light on the situation?

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Tiger Cheng Amy Morgan could you both open tickets with the support desk so we can investigate?  It would be very helpful if you include the email address(s) that you are having issues with, and any screen shots showing the errors you are seeing.

    https://aka.ms/MEE_New_Request

     

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  • Tiger Cheng

    Where is the support desk?

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    You can use the link in the previous post to open a new request, and the support desk will contact you through email.

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  • Amy Morgan

    Thanks!

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  • i have the same problem in my mac the same message there's no internet connection, etc..help!!!

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    There can be a number of issues causing login errors.  Take a look at the basic troubleshooting guide, and if this doesn't solve your problem open a request with the support desk and we can investigate.   

    Basic Troubleshooting Guide – Minecraft: Education Edition Support

    https://aka.ms/MEE_New_Request

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