Error log in to Minecraft:EE

Rica Vasconcelos

• October 14, 2020 16:58
• Report a Concern

Every time I try to get into minecraft this message pops up and the internet is ok, what can it be?

You cannot connect to this service at this time. Check your internet connection and try again.

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  Penny Support Agent

  • October 14, 2020 22:02

  

  Hi Rica Vasconcelos we often see this error when there are two different versions of Minecraft: Education Edition loaded onto a PC.  This article describes the issue and how to resolve it:  https://educommunity.minecraft.net/hc/en-us/articles/360047118832-Transitioning-to-the-desktop-application-for-Minecraft-Education-Edition

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  Alvin Landicho

  • October 15, 2020 06:57
  • Report a Concern

  Same

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  Alvin Landicho

  • October 15, 2020 07:04
  • Report a Concern

  But on iPad 

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  Penny Support Agent

  • October 16, 2020 20:08
  • Edited

  

  Take a look at our Basic Troubleshooting guide for some other possible causes of this error.  You may need to allow traffic to specific URLs across your network:  https://educommunity.minecraft.net/hc/en-us/articles/360047118892-Basic-Troubleshooting-Guide

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