Student Kicked out/Not able to login [Technical Issue]

Lee MacMillan

• October 12, 2020 12:22
• Report a Concern

I have one student who is not able to login (at least for long).  All of my students are on Chromebooks and have successfully been able to get everyone build on Minecraft for Education, except this student. Here is what we have tried: 

• Clearing of cache, cookies, history, 
• Reboot
• Uninstall/Reinstall Minecraft for Education
• Resetting Router (DDI's final suggestion)
• Moving closer to Wi-Fi
• Two trips to DDI for a new Chromebook
• (The first three attempted on both Chromebooks)

Ironically, on both trips to DDI (Department of Digital Innovation), he was able to login successfully while in the county's building.

 

I have numerous plans to use Minecraft throughout the year, but I am not sure how to best help this student.  Our DDI has no further suggestions to help.

 

2

• Official comment

  

  AdamS

  • October 12, 2020 15:31
  • Report a Concern

  Lee MacMillan

  Thanks for reaching out and I am sorry your student is having so many issues. What is the exact error message that he is getting? Is it not being able to log into the game or is it connecting to the library or connecting to multiplayer?
• 

  Lee MacMillan

  • October 12, 2020 17:49
  • Report a Concern

  He is not able to login most of the time.  The screen just suddenly closes out.  The other day, he was able to get it, but was kicked out after only a few minutes.

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• 

  AdamS

  • October 12, 2020 17:52
  • Report a Concern

  Lee MacMillan

  Lets go ahead and have you put in a support ticket with us so we can do a little bit of a deeper dive

  https://educommunity.minecraft.net/hc/en-us/requests/new

  0
• 

  Lee MacMillan

  • October 12, 2020 17:55
  • Report a Concern

  Ok, thanks.  What category would be the best one for this issue?  Classroom mode?

  0
• 

  AdamS

  • October 12, 2020 17:59
  • Report a Concern

  Lee MacMillan

  It honestly doesn't matter as I am the one who is going to answer so I can just change the category later. 

  0

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