Crash

Mitchell McGee

• September 30, 2020 16:17
• Report a Concern

MEE crashes immediately, this is the only install of MEE on the computer although I do have almost every version of MC on this computer. I am running Java version 8 update 201, please let me know if you need any more info to help me resolve this crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Minecraft.Windows.exe
Application Version: 1.14.31.0
Application Timestamp: 5f2389c7
Fault Module Name: Minecraft.Windows.exe
Fault Module Version: 1.14.31.0
Fault Module Timestamp: 5f2389c7
Exception Code: c0000005
Exception Offset: 013c0342
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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• Official comment

  

  AdamS

  • September 30, 2020 16:21
  • Report a Concern

  Mitchell McGee

  Thanks for reaching out to us. When its something this specific you want to put in a help desk ticket. I am going to turn this post into a ticket and we will be in touch through email. 
• 

  Mitchell McGee

  • September 30, 2020 17:13
  • Report a Concern

  Thank you very much.

  0
• 

  Mitchell McGee

  • October 01, 2020 15:25
  • Report a Concern

  I didn't realize you had responded to me in the email, sorry. Below are my specs, I am wondering if there is a windows update or some that I can install that will allow MEE to run on my machine.

   

  ------------------
  System Information
  ------------------
  Time of this report: 10/1/2020, 09:22:26
  Machine name: 
  Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160325-0600)
  Language: English (Regional Setting: English)
  System Manufacturer: Dell Inc.
  System Model: Precision WorkStation T3500
  BIOS: Phoenix ROM BIOS PLUS Version 1.10 A13
  Processor: Intel(R) Xeon(R) CPU X5560 @ 2.80GHz (8 CPUs), ~2.8GHz
  Memory: 28672MB RAM
  Available OS Memory: 28670MB RAM
  Page File: 5087MB used, 52249MB available
  Windows Dir: C:\Windows
  DirectX Version: DirectX 11
  DX Setup Parameters: None
  User DPI Setting: Using System DPI
  System DPI Setting: 96 DPI (100 percent)
  DWM DPI Scaling: Disabled
  DxDiag Version: 6.01.7601.17514 32bit Unicode

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• 

  Winston Zhu

  • September 16, 2021 02:48
  • Report a Concern

  Hello, I had the same problem as Mitchell can you please help me. Please send instructions on how to fix it to winston.zhu@education.nsw.gov.au

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