Classroom Mode Freeze

Joe Beasley

August 16, 2020 13:05
Report a Concern

Is anyone else having any issues with their classroom mode? Every time I load it with 20 students logged in, it freezes. I am able to use it for about 2 minutes before I have to reload and log in again. It is very frustrating. Any help or ideas would be awesome! Both Minecraft and Classroom Mode are the new updated versions.

Thanks,

Joe

Comments

6 comments

Kyle M

July 11, 2018 11:23

Report a Concern
Hi Joe, this might require some technical troubleshooting. feel free to submit a request so we can dive deeper in:
https://minecrafteducation.zendesk.com/hc/en-us/requests/new

Kyle
0
Kelby Garside

July 12, 2018 12:03

Report a Concern
This is happening to me as well.
0
Kyle M

July 13, 2018 12:38

Report a Concern
You can submit a request here so we can troubleshoot :)

https://minecrafteducation.zendesk.com/hc/en-us/requests/new
0
BENJAMIN WARGO

November 13, 2018 23:07

Report a Concern
Happening to me, too! I have a class of nearly 30 kids. They can all log in with no major problems, but I can't run Classroom mode and have some control. This area worked very well in the old MinecraftEDU. I updated to the new Microsoft edition because EDU was getting outdated. I expected the classroom mode to work better than this.
0
BENJAMIN WARGO

December 05, 2018 20:10

Report a Concern
Has there been any resolution to this issue?
0
Nick Severson (M:EE Support)

December 05, 2018 21:21

Report a Concern
Hi Benjamin, there are many factors that could be causing performance issues.

Does Classroom Mode work for you in other scenarios (with a smaller number of players, different machines, etc)?

We'd be happy to help with some troubleshooting and go deeper to see if we can help. If you'd like to do that, please create a ticket with us to get started: https://minecrafteducation.zendesk.com/hc/en-us/requests/new
0

Please sign in to leave a comment.