minecraft 1.9.1

Wes Jones

• August 16, 2020 12:57
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I had to reinstall 3 or 4 of our pcs, when i re downloaded minecraft education edition, the version was 1.9.1 instead of 1.7, which we where running, on the 1.9.1 machines as soon as you open mine craft you get the following message,

we can't connect to the service you need at the moment checker your network connect or try this again later

 

And button to sign in which does nothing, is this a firewall issue or a permission issue? what do i need to do to get theses to work again?

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• Official comment

  

  Kyle M

  • April 03, 2019 00:17
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  Hi Wes,

  The message would seem to indicate that you are running an older version of Windows. If you use the Windows desktop download at the bottom of the page it should resolve the issue: https://education.minecraft.net/get-started/download/
• 

  Mark Snell

  • April 03, 2019 04:45
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  I'm having this problem on just 1 computer. Windows version 1703. Other machines running 1703 work fine.

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• 

  Mark Snell

  • April 03, 2019 05:01
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  Can confirm that the desktop version does fix the problem. Not sure what other problems it will create.....

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• 

  Wes Jones

  • April 03, 2019 13:30
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  Yep we are still on an old build, think we might need to roll back to 1.7

   

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• 

  Diep Kacie Nguyen

  • April 09, 2019 15:55
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  I am having the same issue. Have been downloading the Desktop version and it's working on all but 2 of our laptops. I've even uninstalled and tried again. Not sure what else to try.  

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