Issues connecting iPad to PC Host

Shawn Olson

• August 16, 2020 12:47
• Report a Concern

We have installed the latest build on both PC host and through iOS. We can successfully connect PC to PC but not iOS to PC. Ensured it wasn't a firewall issue ( even temporarily turned it off ) and ports are open. We have signed out/in multiple times with organization credentials and rebooted. We just always have the same response on iPad...Unable to connect. Are there additional settings that need to be made on PC Host to allow iOS access? Or is there anything else that can be done on the iPad?  Thanks. 

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  Penny Support

  • April 09, 2020 00:19

  

  Hey Shawn-

  Open up a ticket with the support desk (click on gear next to your post) and we'll troubleshoot with you.  

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  Shawn Olson

  • April 09, 2020 15:47
  • Report a Concern

  Hi Carrie,
  
  I cannot escalate my request to a ticket for whatever reason.  When I click on the gear, I only have the ability to edit or delete my post.  Would you be able to do this on my behalf and issue me a ticket number?  Thank you so much!  Shawn

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  Penny Support

  • April 09, 2020 16:52

  

  Hi Shawn, I've created the ticket for you!  You do need to be logged in to see all of the options on the gear.

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