Most of my students: "Unable to Connnect"
Over half my students are getting "unable to connect" messages when trying to join their group's server. Ports are forwarded okay they say, most of them are on Macs.
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Multiplayer across different internet connections is possible as long as the criteria in the Multiplayer Guide is met. Keep in mind that every network is different, so it's possible that some players may not be able to join a multiplayer session from their respective networks due to distinct configuration settings. Our support team is limited in our ability to troubleshoot these unique network issues, but we are always happy to try to help.
Troubleshooting:
- Make sure you are using Join Codes to connect to other players and not IP addresses
- Close out of the game and restart the application. Have joining/hosting a world be the first thing you do after launch and login. Once users have played their own world they must restart to join a multiplayer world
- Try a new world. NOT one that has been previously saved
- Restart your computer
- Connect directly to your modem with a network cable
- Try using a smartphone as a mobile hotspot
- https://portforward.com/minecraft/ is a great resource to help troubleshoot issues with multiplayer
- https://jackboxgames.happyfox.com/kb/article/28-how-to-whitelist-and-resolve-issues-in-antivirus-software-and-firewalls/ provides guidance on firewalls and antivirus
- https://samuelmcneill.com/2020/03/19/remote-learning-with-minecraft-education-edition-across-the-internet/ is a great resource from another educator on multiplayer across networks
If the suggested troubleshooting has not resolved your issue please try contacting your internet service provider as well as we've seen that ISPs may block the type of network traffic used by our multiplayer service.
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Moving post to Technical Q&A
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