Login Issue 1.14.31?
We were running the beta version on our chromebook with no issue. After updating to 1.14.31 we can't seem to login. MEE loads up to the "sign-in or demo page". when we click sign-in, it says "sign-in required" and moves through a couple of screens. I assume this is were it would jump to the mircosoft login screen but it just cycles back to a "sign-in required" screen saying "we cannot connect to the service you need right now. Please check your internet connection and try again". This screen has a sign-in button and when clicked it just cycles back to the same page. I am posting this on the same chromebook and there is no issue with out internet.
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Official comment
Hey kate norris
Thanks for reaching out. I saw your ticket and responded on there. Just in case anyone else has this error you can check out this article on how to fix it: https://educommunity.minecraft.net/hc/en-us/articles/360047118832-Transitioning-to-the-desktop-application-for-Minecraft-Education-Edition
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Hi Peter Knierim - please open a support request by clicking the gear next to your post and selecting Create a Ticket. Please provide these details so we can troubleshoot further:
- What device are you playing on?
- What OS version are you running?
- Attach any screenshots and exact error messages if possible
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Hi Peter Knierim - thanks for the info. I've created a ticket on your behalf and you should hear back soon from the support desk.
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Thanks so much.
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I seem to have the same problem as Peter.Please can you help? Internet is connected. Is the problem caused by the diffrence between my microsoft account email and my school email address? lenovo PC, Windows 10. thanks
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