Can't sign in
I tried to sign in using my regular Minecraft Edu email, but there is a message that pops up instead that says: Something went wrong. Try checking internet connection. I am not sure what to do right now ;-;
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Hey there!
Thanks for reaching out, I'm Danny from Minecraft Education support team and I will be helping you today.
Sorry to hear you are running into some issues with this error, I have some steps to go through for troubleshooting:
1.)Has your IT admin allow listed all URLs from this page? Are you trying to connect from a school network or home network? : https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide-
2.) Do you have a proxy or web filter that might be blocking the apps connection to our services? For Chromebooks, if you have a proxy, this is likely to happen since Chromebooks dont have full proxy support at this time.
3.)Back up any worlds, Uninstall and Reinstall App from this page: https://education.minecraft.net/en-us/get-started/download
4.)Are all OS's on the latest version? If not, I would recommend updating to latest OS version.
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