Technical issues 1.21.03 - Multiplayer
Hi,
We have 2 accounts under the same organisation, both updated to 1.21.03. Yesterday played together no problem, have now updated and it gives an error message: Can't connect to world.
Please get in touch soon,
Thanks.
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Official comment
Good news, everyone!
The latest update of Minecraft Education resolves the keychain issues for MacOS. This should help resolve any issues you have been having connecting to Multiplayer worlds, or the library, since 1.21.
You can find the latest update here: https://aka.ms/download
As always, if you continue to experience issues, we'd love to hear from you!
Thanks! -
I'm just a student that ran into the same problem [and actually tried to fix it instead of being lazy like normal me lol], and I managed to pierce everything (sort of, from similar issue posts) together. These steps have helped me with being able to connect again on Mac. Very sorry if my expressing skills aren't that good, English ain't my first language. And also sorry x100 if it doesn't work for you.
1. Uninstall Minecraft Edu
--Below are deleting Keychain Access entries steps--
2. Open up Keychain Access app and go into all items (You can use Spotlight Search to find the app)
3. With Keychain as focus app, click on top left "view" and "show invisible items"
4. Now in all items you should be able to find PF_Account_6955F, PF_Account_6955F_key, AD_EDU_USER_HINT entry.
5. If you find any of these three, right click on them and delete
[It would also be safer just in case that you also delete all "com.microsoft.oneauth” entries with same date/time]
--Below are folders deleting steps--
If you re-install Minecraft Edu after the above and still can't do mutliplayer, try these (You need to try delete everything related to it):
6. Open up the "Finder" app
7. "Finder" as the focused app, there will be a button named "Go" on the top left bar, click
8. While all the options show underneath the "Go", hold down "option" key on your keyboard (HOLD DOWN ALL TIME)
9. As you hold down "option", the "Library" button will appear underneath the "Home" button, click10. Now you should be able to get access into the Library folder
11. Find in Library: Application Support/minecraftpe
[If you want to keep your worlds, just in minecraftpe/games/com.mojang/, drag out the folder minecraftWorlds, you can put it on your desktop for later]
12. Delete whole folder of minecraftpe
13. Now that you're in library, delete also:
~/Library/Application Support/com.microsoft.minecraft-edu (entire folder)
~/Library/Preferences/com.microsoft.minecraft-edu.plist14. Find anything related to Minecraft Edu and delete
That's all I've learnt from all these issue posts... And hope it may help you in any ways. And good luck!!! :3
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just like to say, i am also on mac and having this exact issue, but weirdly, all my other friends on mac can play together and join each others worlds, but when i try to join them, it comes up with unable to connect to world, and when they try to join me, it says world is unavailable.
hope this gets fixed soon.
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Alrighty! I made a ticket for us, see you there!
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Max H you're a champ! After an hour of searching and troubleshooting I finally stumbled across your fix. Thank you so much!
For anyone else needing the details, see below:-OS: MacOS Sonoma 14.6.1
Minecraft Education v1.21.03
Error: Unable to connect to world
1. Uninstalled Minecraft Education
2. Keychain Access > View > Show Invisible Items
I had both PF_Account_6955F and PF_Account_6955F_key. Deleted both entries.
Deleted AD_EDU_USER_HINT entry.
Decided to also delete all com.microsoft.oneauth entries of the same date/time
3. ~/Library/Application Support/com.microsoft.minecraft-edu (delete entire folder)
4. ~/Library/Preferences/com.microsoft.minecraft-edu.plist (delete this file)
5. Reinstalled Minecraft Education
Sign in, entered join code and it finally connected!1 -
Danny could you please open a ticket for me or help me immediately! I am on a Mac device and I have had this multiplayer issue since you started 1.21 I would like this fixed immediately because this has never happened before when ever I join a multi player world its says unable to join world please fix this for me or open ticket or show me how fix this issue Danny I really need help with this multiplayer issue I am now losing time to play minecarft education on my mac and teaching
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Hey there!
Sorry to hear you are running into some issues. Has this happened since the update and previously it worked fine? Is one of your devices a Mac?
Do you see any popups when launching that ask you to "Always Allow" something? If you do, click "Always Allow" then let me know if the issue persists.
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it still does and i cant join my friend
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im also playing the education version
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Thank you for your reply,
One device is a Mac and one windows. After pressing 'Always Allow' on the start up pop-up, the windows device is able to join Mac, but not vice versa as an error message "unable to connect to world" came up.
Please let me know if there is anything I can do to solve this.
Thanks
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I am experiencing the same problem.
Since updating to 1.21.03 my Mac students cannot connect to the world.
I did not get any popups like "Always Allow".
I would like to solve this problem as soon as possible.0 -
Update:
Neither device can join the other's world.
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Hey there,
Thanks for all these reports, I have raised the issue with our dev team.
I have a step to try, please let us know how this works for you:
- Open the Keychain access app on your Mac
- Go to "passwords" and search for the "PF_Account_6955F" password
- Right-click -> get info -> Access Control to see the list of apps you allowed to access
- You should see Minecraft on there. It would look like this:
- You could try to toggle it to "Allow all applications to access this item" then click "Save Changes"
- Re-launch Minecraft Education and try to login now
Let us know if that helps at all!
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What do we do if we cannot find "PF_Account_6955F"?
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Hey Devs, I still have this issue to this day, is it getting fixed?, btw I'm a mac user.
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Sorry you are both running into this issue and cannot find "PF_Account_6955F". Our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.
Sorry for the inconvenience and thanks for the patience on this.
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I can't find “PF_Account_6955F” either.
I could not play multiplayer and my child cried.
I would like to know the solution as soon as possible.0 -
Hey there,
Sorry to hear you both are running into some issues as well.
As above - our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.
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I'm experiencing the same issue, and I can't find PF_Account_6955F either
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Hey Julian,
Sorry to hear. As above - our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.
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What network/device traces do you need? How long will the issue take to be solved?
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same with me mac
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Still an issue in our school - with the macs as well - finding it difficult to replicate as it works on our test device - but definitely still a thing
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have the same problem as well
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Hey there all,
Sorry to hear this is still happening for you!
As above - our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.
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Hey Danny, as I had asked before, what network/device traces do you need?
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Hey Parbhjeet!
Sorry about that I missed your previous message about that!
We have logging builds now since that post, so if you'd like to participate let me know and I can make a ticket for us!
It is basically a special build of the current version that creates a log file for the dev team to review to learn more about that issue.
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Sure, I can participate in that, it won't affect my internet or laptop right?
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Hi. I have the same problem, as with one of my friends. Any way you can fix this?
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Hey there,
So the only reported fix of this issue at this time is to backup all your files and fully wipe the device, then reinstall Minecraft Education.
Otherwise, we can take you over to a ticket and I can share our logging build for you to produce logs of the issue to share with our team to understand the issue further.
Let us know!
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