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Technical issues 1.21.03 - Multiplayer

Comments

57 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues. Has this happened since the update and previously it worked fine? Is one of your devices a Mac? 

    Do you see any popups when launching that ask you to "Always Allow" something? If you do, click "Always Allow" then let me know if the issue persists. 

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  • jacob le

    it still does and i cant join my friend

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  • jacob le

    im also playing the education version

     

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  • Thank you for your reply, 

    One device is a Mac and one windows. After pressing 'Always Allow' on the start up pop-up, the windows device is able to join Mac, but not vice versa as an error message "unable to connect to world" came up. 

    Please let me know if there is anything I can do to solve this. 

    Thanks

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  • 明 岩坂

    I am experiencing the same problem.
    Since updating to 1.21.03 my Mac students cannot connect to the world.
    I did not get any popups like "Always Allow".
    I would like to solve this problem as soon as possible.

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  • Update: 

    Neither device can join the other's world. 

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there, 

    Thanks for all these reports, I have raised the issue with our dev team. 

    I have a step to try, please let us know how this works for you:

    - Open the Keychain access app on your Mac

    - Go to "passwords" and search for the "PF_Account_6955F" password

    - Right-click -> get info -> Access Control to see the list of apps you allowed to access

    - You should see Minecraft on there. It would look like this:

    - You could try to toggle it to "Allow all applications to access this item" then click "Save Changes"

    - Re-launch Minecraft Education and try to login now

    Let us know if that helps at all!

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  • What do we do if we cannot find "PF_Account_6955F"?

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  • Hey Devs, I still have this issue to this day, is it getting fixed?, btw I'm a mac user. 

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Sorry you are both running into this issue and cannot find "PF_Account_6955F". Our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.

    Sorry for the inconvenience and thanks for the patience on this.

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  • just like to say, i am also on mac and having this exact issue, but weirdly, all my other friends on mac can play together and join each others worlds, but when i try to join them, it comes up with unable to connect to world, and when they try to join me, it says world is unavailable. 

    hope this gets fixed soon. 

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  • 明 岩坂

    I can't find “PF_Account_6955F” either.
    I could not play multiplayer and my child cried.
    I would like to know the solution as soon as possible.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Sorry to hear you both are running into some issues as well.

    As above - our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.

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  • Julian Lee-Nair

    I'm experiencing the same issue, and I can't find PF_Account_6955F either

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Julian, 

    Sorry to hear. As above - our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.

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  • Prabhjeet Singh

    What network/device traces do you need? How long will the issue take to be solved? 

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  • Someone Shaft

    same with me mac

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  • Yu Kai Lim

    Still an issue in our school - with the macs as well - finding it difficult to replicate as it works on our test device - but definitely still a thing

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  • have the same problem as well

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there all,

    Sorry to hear this is still happening for you!

    As above - our team is still investigating this issue. If you would like to provide us with network/ device traces, I can make a ticket for us and send the instructions there.

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  • Prabhjeet Singh

    Hey Danny, as I had asked before, what network/device traces do you need?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Parbhjeet!

    Sorry about that I missed your previous message about that!

    We have logging builds now since that post, so if you'd like to participate let me know and I can make a ticket for us!

    It is basically a special build of the current version that creates a log file for the dev team to review to learn more about that issue.

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  • Prabhjeet Singh

    Sure, I can participate in that, it won't affect my internet or laptop right?

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  • Mewan Randinu

    Hi. I have the same problem, as with one of my friends. Any way you can fix this?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    So the only reported fix of this issue at this time is to backup all your files and fully wipe the device, then reinstall Minecraft Education.

    Otherwise, we can take you over to a ticket and I can share our logging build for you to produce logs of the issue to share with our team to understand the issue further.

    Let us know!

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  • Mewan Randinu

    Okay, I can go for a ticket.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Alrighty! I made a ticket for us, see you there!

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  • Mewan Randinu

    How does it work?

     

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  • Mewan Randinu

    How does the ticket work?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Check your email associated with this login and you should have something from us, I sent you the logging build. We will continue the conversation there :)

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