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"We were unable to sign you in" on specific devices - Working Fix




  • I still cannot after doing that. Moreover, I have been doing uninstall the Minecraft and be sure there is overlap same software. And then reinstall the Minecraft. But I still cannot sign in. Please help. I need to do the final project.


  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    It could be worth double checking and trying the steps again as this has fixed the issue for a vast majority of the users we sent it to. 

    If you would like, we can transfer this conversation to a ticket and continue it there, where you can send some screenshots of the steps you tried and where you are still stuck. 

    If you are using a school issued device and/or account, it could be worth reaching out to your school's IT admin with these steps to see if they can help as well.

  • Seizo Ishine


    I wrote an advice here.



    I hope this helps solve your problem.

  • Ziad Almadani

    How do I turn it off and turn it on again on Chromebook. Do I change it to Choose from list than change it back to set automatically. Because this is an issue for me.




  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    I found a Google article on how to do time and date settings for Chromebooks -

    Set the date, time & find your calendar - Chromebook Help (

    Let us know how that goes for you. You are one of the first to report this issue on Chromebooks I believe.


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