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17 comments

  • Whitney Kado

    sometimes there is a VPN necessary because of school firewalls on the wifi

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Sorry to hear you are running into some issues.

    Just had a few questions to help us support you further:

    1.) What device make / model and OS version are you on when you got this error?

    2.) Are you on the latest version of Minecraft Education?

    3.) Is this a home network or school network?

    4.) Is this a commercial account or school managed account?

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  • Jacob partner

    I am On windows 10 and I am on the latest version of minecraft edu I am on home network i do use my school account

     

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  • Jacob partner

    I just went to control panel to repair it  beacause i tried Microsoft store and windows installer way they both did not work so im reparing it now.

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  • Jacob partner

    Reaparing it wont help either 

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  • Jacob partner

    but i am on a refubrished Lenovo b50-30  if you need specs im happy to say it

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Yes please! If you could share your specs that would be great as well.

    Along with a screenshot of the screen it is stuck on (without any personal info).

    Thanks! 

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  • Jacob partner

    I have a Intel(R) Celeron(R) CPU  N2840  @ 2.16GHz   2.16 GHz 4.00 GB of ram my gpu is Intergrated graphics Intel(R) HD graphics 4600

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  • Jacob partner

    aslo im on windows 10 22H2

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  • Jacob partner

     i think i found out i need 1 secuirty update but i get the error code 0x80070643 idk how a secuirty update would stop it tho

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Thanks for sharing your specs! I do believe it has to do with the Celeron processor. We have seen this issue before on other devices running lower end Celerons.

     

    Do you have another device you can test Minecraft Education on? 

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  • Jacob partner

    Sadly no I only have a tablet which works perfectly fine and a old computer that aslo had a intel celeron which dosent work anymore

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  • Jacob partner

    (it used to work on my old computer but my old computer broke

     

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  • Jacob partner

    it works fine on minecraft demo real minecraft but dosent with minecraft education edition

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  • Jacob partner

    i searched up why but there is no useful stuff

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  • Jacob partner

    is there any go around to get minecraft edu to run?

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  • Kaleb

    Hey Jacob, 

    Upon double checking, your system doesn't meet minimum requirements for Minecraft Education. As such, we can't guarantee support for Minecraft Education. We only guarantee support from the Celeron 4100 and up

    See our System Requirements – Minecraft Education

    I can, however, provide a few steps that might help you out. 

    1. Make sure your device drivers are up to date. In this case, I would especially ensure you update your iGPU and Chipset drivers are up to date. Intel® Driver & Support Assistant

    2. You can try a Thorough Uninstall and reinstall. Steps below: 

    First backup your worlds, if you have any, by manually searching for and backing up your worlds by following these paths in Windows. Just copy that minecraftWorlds folder and paste a copy on your desktop.

    PC: C:\Users\(USERNAME)\AppData\Roaming\Minecraft Education\games\com.mojang\minecraftWorlds

    note: USERNAME refers to the user account used to login to the device, not the login for Minecraft Education.

    Open Control Panel and navigate to, Add / Remove programs, find Minecraft Education and select uninstall. Then perform the following to delete any other remaining files:

    1. Hit Windows Button + R to pull up Run
    2. In the open bar, paste: %appdata%/Minecraft Education
    3. Hit enter
    4. Create a backup of this folder somewhere like on your desktop. Then, delete the Minecraft Education folder in app data
    5. Then, do the above four steps again, but instead for %temp%/minecraftpe

    Now, reinstall Minecraft Education from here: https://education.minecraft.net/get-started/download

    If that resolves your issue, you can go ahead and move your worlds back. 

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