Error code 101

Bilal Razaq

• January 08, 2024 11:28
• Report a Concern

im starting to get an error on several computers, not all; I've added 

https://*.minecrafteduservices.com/ to our firewall to allow traffic.

the full error message is 
unable to connect, please restart your client. p2p/sig: error code: 101

restart hasn't helped,
seems not to be all devices, 
just around 30% of the IT suite computers. 

thanks 

 

0

• 

  Ernie Support Agent

  • January 08, 2024 16:33
  • Report a Concern

  

  Hey Bilal,

  I'm sorry you're having connection issues. These types of error can have many causes so in order to troubleshoot this issue I will need to ask a few questions so I can gain some insights on your situation:

  1.Can you successfully log in when using a separate network like a mobile hotspot? This will help us determine if the issue is on the device or network level
  2.Are there multiple versions of Minecraft Education installed on the affected devices? If so, the other versions will need to be uninstalled as the different versions can interfere with each other.
  3.Is the devices OS up to date?
  4.Are there any proxies, content filters or antiviruses that could be blocking connection to our services? You can find a list of the URLs here: https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide-

  
  Let me know if you need any clarification on any of the questions.

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