Skip to main content

"Can't connect to service you need" error

Comments

12 comments

  • Dominick Support
    Bug Zapper Support

    Can you let us know what type of device this is? If it's a Windows device, you may have two copies installed. If so uninstall one copy and see if that helps. 

    1
  • Antoine Rapin

    I've searched and i found only the original copy, and even if there was one i wouldn't be able to delete it because i don't have administrator privileges 

    2
  • Estou com o mesmo problema

    0
  • Dominick Support
    Bug Zapper Support

    You will need to use a device that is not managed by the school then. Without admin credentials, and if the school admins are not helping, it is very hard to fix any potential issues. Most likely this is due to a content filter then and using a personal device may remove the issue all together. 

    0
  • Antoine Rapin

    Well, all of my friends in my school have Minecraft Education working perfectly fine with no problems at all

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    We have seen this issue occur when the users do not have  "Read/Write permissions" for the application.
    Could this be possible?

    Are your friends from the same school as you?

    Does it work on a different network like your home network?

    1
  • Hey,

    I had a similar issue and it was due to the wrong Microsft account (My personal one rather than my work one) being used as it was the default for my computer. Check to see what account is being used to login and you have the permissions to do so. 

    Hope you find a solution! 

    0
  • Antoine Rapin

    I don't know if i don't have "Read/Write permissions" for the application, my friends are in the same school as me and no, it doesn't work on any network, but i can still sign in onto my other devices such as my phone and personal laptop

    1
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Oh the same account works fine on your phone and personal laptop just not the school device?

    What is the device's make/model for the one it does not work on? 

    0
  • Antoine Rapin

    It's a Lenovo ThinkPad E14 gen 3

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Thanks, do you know what OS version?

    0
  • Antoine Rapin

    I am using Windows 10 Education Version 21H2 (Build 19044.3086)

    0

Please sign in to leave a comment.