Issue with Minecraft Education - Global Resources Reset and Sign-In Freeze

Rosie Canaris

• May 23, 2023 08:13
• Report a Concern

1. Global Resources Reset: Upon opening Minecraft Education, I receive a message stating, "Global resources reset, resources failed to load previously." This occurs consistently, and I am unable to proceed beyond this point.

2. Sign-In Button Freeze: After the aforementioned message appears, there is a screen with a sign-in button. However, when I click on the button, it becomes frozen in the pressed position, and the game does not respond. I have to force quit the application to exit.

I have tried the following troubleshooting steps on my own, but the issues persist:

• Checked my internet connection to ensure it is stable.
• Restarted Minecraft Education multiple times.
• Verified that I have the latest version of Minecraft Education installed.
• Cleared the cache and app data on my mobile device.
• Reinstalled Minecraft Education to ensure a fresh installation.

Despite these attempts, the problems remain unresolved. I believe that there may be an issue with the game itself or with my account.

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• 

  Dominick Support

  • May 23, 2023 17:12

  

  From what you describe there may be a VPN or content filter in place. Can you check for any of these filters and toggle them off for a time as test? Also try a different network to see if that helps. 

  1
• 

  Naonori Tsuchiyama

  • May 23, 2024 17:46
  • Report a Concern

  Upon contacting the official support, it was found that the inability to download the resource pack was due to the influence of the firewall or antivirus software. The issue was resolved by following these steps:

  1. Uninstall the application.
  2. Temporarily turn off the firewall and antivirus software.
     - Open the system settings, go to the network section, and temporarily disable filters and the firewall.
  3. Reinstall and launch Minecraft Education Edition.
  4. Once the application launches successfully, turn the filters and firewall back on.

  Once the resource pack is downloaded and the application can launch, it will continue to launch even if the filters and firewall are turned back on.

  Note:
  There is also a method to directly copy data to the resource pack directory. For more details, please contact the official support through the following link:  
  [Official Support](https://educommunity.minecraft.net/hc/en-us/requests/new)

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