No Network Connection

Sean Huang

• May 03, 2023 03:47
• Report a Concern

I installed the latest version on win11. When I open it, it prompts that I cannot connect to the network, but my computer can access the Internet normally. Only the firewall comes with win11.

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  Danny Support

  • May 03, 2023 20:57

  

  Hey there!

  Sorry to hear you are running into some issues.

  How many devices affected?
  What make OS version? Make/Model?
  Has it worked prior?

  I would also check to see if there are two versions of Minecraft Education installed. 

  It is also worth checking all the URL's found here ( https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide- ) are allowlisted on any virus protection programs or proxies if you are on a school network.

  Finally, if the issue persists, backup your worlds, uninstall, and reinstall from the Windows Store version here: https://aka.ms/downloadmee because less permissions are required to run it.

  Let us know how things go!

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