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Game Crashing

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9 comments

  • Group Group16

    I have the same exact problem

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues, what device and OS version is everyone on?

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  • Funky Monkey

    Hi Danny,

    I am currently using the Hp-Pavillion 24 all in one desktop from 2020. The OS- Name is Microsoft Windows 10 Home and the version is 10.0.19045 Build 19045. I do not have any texture packs or shaders installed and I even tried turning down my render distance to 5 chunks.

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  • Dominick Support
    Bug Zapper Support

    Thank you for providing that. Make sure only one copy of Minecraft Education is installed. Try toggling your antivirus software/firewall to see if it might be a communication issue. The best test is to use a completely different network and see if the issue persists.

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  • Funky Monkey

    Thanks for the support Dominick. Changing my network did not seem to resolve the problem. I do not have any other versions of Minecraft EDU installed. I also don't know how to check to see if there may be a communication issue with Minecraft EDU. ;(

     

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  • Brokendoll Stockholm

    I have the same problem. Help!

    I am on Windows 11.

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  • Dominick Support
    Bug Zapper Support

    If you have a antivirus program installed on the device or a network tool like a VPN, turn one off at a time and test if anything changes. This will help you isolate the issue more. You may need to uninstall Minecraft Education and reinstall. 

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  • Brokendoll Stockholm

    None of that helped sadly.

    The weird thing is that I can stay in the menu as long as I want OR if someone else hosts a world, then I can play. 

    Cannot play a new world on my own though. Then it crashes after about 30s.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Very odd!

    Sorry to hear you are running into some issues.

    We recently just released a beta if you want to try that to see if it helps your issue!

    https://educommunity.minecraft.net/hc/en-us/articles/4407483028116-Download-Minecraft-Education-Beta

    Let us know!

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