1.18.45 locks on launch mac

Chris Goodson

• March 23, 2023 16:02
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After update to 1.18.45, the program locks at the login screen or on "downloading resources." This is happening on multiple Macs on my team. Macs on previous viable versions still work.

Macs are 2019 Macbook Pros with 2.6 GHz 6-Core Intel Core i7, 16 GB RAM.

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  Dominick Support

  • March 23, 2023 16:19

  

  Hello Chris. I am sorry to hear about your issue. We have seen users report that antivirus programs have been causing this issue. As a test, try disabling your AV software and in some cases, you will need to uninstall the software completely. Some have even reported that they need to use a 3rd party uninstaller like REVO to remove all files to get it to work. Those downloading resources messages are stating that the client crashed due to a communication block when you opened the app. 

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  Chris Goodson

  • March 23, 2023 18:28
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  Are there any specific AV software packages that are causing the issue? I know we had Cloudstrike installed just before the problem occurred. Knowing what specific AV has caused issues can help my engineers track down the issue.

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  Dominick Support

  • March 23, 2023 19:24

  

  The most common is Sophos and it has to do with decryption methods. Beyond that is can be any AV software. I hope that helps. 

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  Chris Goodson

  • March 23, 2023 20:29
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  Thanks. That helps.

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