minecraft education keeps trying to log in to a trial account

lavi agiv

• March 20, 2023 19:04
• Report a Concern

Hi.

I've got a trial account from my school that has 10 sign ins.

I also bought a paid account.

But the app keeps trying to log into the trial account, even though my trials are finished.

I even tried uninstalling and installing and it still remembers my auto login, which I don't need

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• 

  Dominick Support Agent

  • March 23, 2023 16:22
  • Report a Concern

  

  Sorry to hear you're having issues logging in after purchasing a commercial license. The main thing is that the license you have needs to be assigned to your account to remove that trial message.
  Before you can log into Minecraft: Education you'll need to create users in the Admin Center and then assign purchased licenses to them. When you first signed in and purchased Minecraft: Education licenses, right before the billing info you would have created a new "business" email with its own @domain . The template is usually (EmailName@DomainName.onmicrosoft.com). Also, when you try to log into Admin Center, you should see your onmicrosoft account cached if you use the same device as when you purchased Minecraft: Education. If you can remember the Domain name but not the email name part, let me know.

  Here is a link to the admin center where you'd access with your onmicrosoft.com account. Here is the initial guide that has some more details on the process you would have initially gone through in case that helps. If you're able to log into the admin center, you can see this guide for how to manage users & licenses.

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  lavi agiv

  • April 01, 2023 16:18
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  Hi dominick.

  Thanks for your response.

  both accounts aren't mine. The trial belong to my school, and the one I purchased belongs to another school that I'm studying with. I can't access the admin center in either.

  I also never received any billing info, as I paid to the other school

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