Sign in error when opening the Minecraft

Uzair Muhammad

• March 19, 2023 14:29
• Report a Concern

Hello I need help when I tried to get signed in it won't let me in I don't know why here is the picture of the problem                                                      every time when I open Minecraft this type of screen shows up I hope anyone will have a solution to fix this.

 

1

• 

  Dominick Support Agent

  • March 23, 2023 16:38
  • Report a Concern

  

  This may be occurring if you are running a Windows device and have more than one copy installed. Check your programs and features to see if there are two copies of Minecraft Education. If there are, remove one and see if the issue persists. The other test is to try connecting through a different network to see if it's a communication issue.

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