Minecraft failing to load

Niara Diaz

• March 10, 2023 16:59
• Edited
• Report a Concern

Hi! my Minecraft won't load. Every time I open It has a fading green and red then opens a whithe tab, then it closes. What can I do?

2

• 

  Danny Support

  • March 10, 2023 19:29

  

  Hey there!

  Sorry to hear, can you please provide a video reproduction of the error (without any personal info) so we can support you further?

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• 

  Niara Diaz

  • March 17, 2023 22:05
  • Report a Concern

  Here you go.

  https://clipchamp.com/watch/wGIlqyxQ0d7

  0
• 

  Dominick Support

  • March 23, 2023 17:39

  

  Thank you for that video. It appears that the resolution may need to be adjusted or the install may be corrupted. Try uninstalling and reinstalling Minecraft Education to see if that helps as well. Also check your video drivers for your device. 

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  Niara Diaz

  • April 04, 2023 00:07
  • Report a Concern

  Hi again! I tried Reinstalling it about 4-6 times, But it keeps happening the same. Is there anything else I can do? Thanks!

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  Danny Support

  • April 05, 2023 16:36

  

  Hey Niara, 

  Have you updated your video drivers on the device as Dominick suggested?

  0

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