issues logging in, now all worlds are gone

michelle mackie

• February 28, 2023 21:16
• Report a Concern

my student had issues logging in for several days. now they are able to log back in but, all of their saved worlds are gone! we have tried changing the storage as suggested but, that isn't resolving anything!  this is a special needs student who has been playing for almost 2 years. they are very upset, please help!

0

• 

  Dominick Support Agent

  • March 09, 2023 19:07
  • Report a Concern

  

  I am sorry to hear about the world. Is the student using the same login that the world was created on? Does the world have any backup/export files saved? If this is a windows device, you can try using a restore point to a time when the world was still accessible to see if that recovers the world. 

  0

Please sign in to leave a comment.