Sign-in Problem

Davv 1

• February 20, 2023 21:30
• Edited
• Report a Concern

 

Every time I try to sign in it keeps saying "We can't connect to the service you need right now. Please check your internet connection and try again later." And when I click sign in nothing happens it just makes me stuck on that message.

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• 

  Dominick Support Agent

  • February 21, 2023 19:50
  • Report a Concern

  

  There may be a couple of things occurring. The first and easiest is to check if your device has multiple copies installed (Windows devices). There also might be a block on your network. Please go through the following:

  1. Make sure that //*.minecraft-services.net/ has been allow listed through firewall and content filters.
     1. These URLs as well (all of them) URLs Used by Minecraft Education

  • The signaling connections use wss://signal.franchise.minecraft-services.net. (wss://signal.franchise.minecraft-services.net/)
  • The STUN and TURN connections use turn.azure.com / world.relay.skype.com on the 20.202.0.0 / 16 IP range using remote TCP port 443 and remote UDP ports 3478-3481
  • The peer-to-peer connections between host and joining client use local ephemeral UDP ports specified by the host client (the local port range is defined by the OS) and sent to the joining client via the signaling service.
  • Our system now uses ephemeral ports. They will need to be unblocked. 

  1. Try toggling cellular data setting to on with tablets, Chromebooks, android phones and iOS phones.
     1. It's a setting under Profile on all devices.

  1. What client version is installed and running for Minecraft Education?

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