Can Sign In but Won't connect?

Nathan Hynd

• December 11, 2022 22:46
• Report a Concern

Hey!

No matter which user account I use, I'm getting the error message "Unable to sign you in.... Make sure you are signing in with the correct organization" etc....

Any ideas? I've checked licences, networks, internet connection.... no luck?

 

Thanks

0

• Official comment

  

  Penny Support Agent

  • December 12, 2022 19:26

  

  Hello-

  Thank you for all the community reports about the login issue this morning. Over the weekend one of our login services had an issue that caused users to see an "Unable to Sign In" error requesting users to use an organizational account. Our engineering team addressed the underlying issue this morning.  If you had this error, your issue should now be resolved.

  Thank you for your patience during this outage and we apologize for any inconvenience this caused to you, your students, and your classrooms. If your issue persists, please open a ticket with the support desk and an agent will respond as soon as possible.

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