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can't enter the game with a license



  • Official comment
    Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support


    Thank you for all the community reports about the login issue this morning. Over the weekend one of our login services had an issue that caused users to see an "Unable to Sign In" error requesting users to use an organizational account. Our engineering team addressed the underlying issue this morning.  If you had this error, your issue should now be resolved.

    Thank you for your patience during this outage and we apologize for any inconvenience this caused to you, your students, and your classrooms. If your issue persists, please open a ticket with the support desk and an agent will respond as soon as possible.

  • Alena Slinko

    Hello! Help me please.

    I'm an administrator and teacher. I have been teaching for 5 years now. Last night, all my teachers and students are unable to access Minecraft Education Edition. The licenses have not expired yet. All teachers are licensed, but not all children. Some children have 25 entries. At first, kids with trial accounts couldn't sign in.
    Further, my teacher's licensed entrance and all teachers disconnected. Modern children work all day long on one licensed record. I think there may be problems with the admin center. Help me please


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